End customer service systems

Softline makes dedicated systems for comprehensive service of subscribers for our customers. We specialize in industry solutions for customers in digital services, telecommunications, and power industries, whose products are highly configurable and customizable for the end user. Such an approach implies the necessity of integration in real time with systems carrying out the physical change in the properties of services for customers and the delivery or deep integration with flexible billing system and payment gateways. Within these systems, Softline provides the infrastructure for remote meter readout for the companies supplying utilities (electricity, water, gas).

Case study

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Systemy Obsługi Klientów Końcowych Digital Contact Center

SFA/FFA class systems

Softline provides dedicated systems for the support of operational and sales processes carried out by the partners and employees of our customers in the field. Customers in FMCG and financial sectors use our sales support solutions. We also support debt collection processes for companies in this sector.

Our expertise further includes creating of systems which support the secure transport of cash, and track&trace for the logistics industry. These solutions integrate personnel management elements and physical terrain infrastructure. The solutions can have built-in m-learning modules for optimizing the efficiency of the field personnel.

Case study

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Cloud - modern virtualization

Softline provides services for the implementation of software-defined data centers to build private and public clouds. We implement our projects using commercial platforms, Open Source solutions, and proprietary products. With this approach, we can implement solutions to meet the sophisticated expectations of our customers while maintaining the desired cost effectiveness. We approach this effectiveness holistically by paying attention to the right balance between capital expenditure and maintenance costs of both hardware and software layers, in the context of the expected business objectives.

Case study

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Cloud - Programowo definiowane Centrum Danych

Asset Management

Softline implements dedicated applications in the area of inventorying, lifecycle management and maintenance of physical resources. We specialize in creating solutions which complement AM desktop software from leading manufacturers with the functionalities associated with the field activity of personnel and equipment:

  • Amendments of complex spatial records of objects
  • Integration with spatial information data sources
  • Multi-layer mapping systems
  • Remote control and monitoring of efficiency of equipment with automatic generation of tasks for the service teams
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Asset Management

Professional services

Softline provides professional services associated with each stage of software implementation.
Analysis
Audits and inventory of software development processes and existing IT systems.

Developing requirements for IT systems.
Designing
Feasibility studies for IT systems.

Consulting in the selection of solutions, functional prototypes and technological IT solutions.
Building solutions
The development of solutions based on Java, .NET, and mobile technologies.

Building of integration systems and solutions.

Building of NO SQL BIG DATA systems.
Tests
Functional, load, integration and penetration tests.
We carry out our projects according to the proprietary Softline projects methodology.